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Question 1 of 24
4%
Capability Area: Customer Acquisition & Onboarding
How digitized is your customer acquisition process?
Level 1:
Mostly manual with paper forms and phone calls
Level 2:
Basic website with downloadable forms
Level 3:
Online application forms with manual processing
Level 4:
Fully digital with automated workflows
Level 5:
AI-powered omnichannel acquisition with real-time decisioning
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